Shipping policy

Shipping Policy

Last updated: 06.02.2026

This Shipping Policy applies to all orders placed through our Shopify store.

Processing time

• Orders are processed within 1 to 3 business days

• Orders placed on weekends or holidays are processed next business day

• You receive a confirmation email once your order ships

Shipping destinations

• We ship within Denmark and selected EU countries

• We do not ship to PO boxes unless stated otherwise

Shipping methods and delivery time

• Standard delivery time is 2 to 7 business days

• Delivery times are estimates and not guaranteed

• Delays caused by carriers, weather, customs, or external factors are outside our control

Shipping costs

• Shipping costs are calculated at checkout

• Any applicable duties or customs fees are your responsibility

Tracking

• Tracking information is provided once your order ships

• Tracking updates depend on the carrier

Incorrect address

• You are responsible for providing accurate shipping information

• Orders returned due to incorrect address are not refunded

• Reshipping costs are charged to you

Lost or delayed shipments

• Contact us if your order is delayed beyond expected delivery time

• We assist with carrier investigations when applicable

• We are not liable for lost shipments confirmed as delivered by the carrier

Damaged packages

• Inspect your package upon delivery

• Report damage within 48 hours

• Provide clear photos of the package and item

Force majeure

• We are not responsible for shipping delays caused by events beyond reasonable control